FAQS

The Authority bills quarterly in arrears. The bill that you receive on or about the first (1st ) business day of a new calendar quarter is for water and sewer service provided to your property during the previous ninety (90) days and is due upon receipt. We do however allow a 20-day grace period for payments to be received, or the twentieth day of the billing month: payments received after that date will be assessed a 10% late fee which will be added to the balance due.

THE AUTHORITY CHARGES A QUARTERLY FLAT RATE SEWER FACILITY MAINTENANCE CHARGE OF $160.00 AND A FLAT RATE WATER FACILITY MAINTENANCE CHARGE OF $80.00. ADDITIONALLY, WE READ WATER METERS AND RECORDED WATER USAGE CHARGES ARE ASSESSED AS FOLLOWS:
$1.00 FOR EVERY 1,000 GALLONS UP TO 5,000, AND $4.00 FOR EVERY 1,000 GALLONS THERE AFTER.
SO EVEN IF YOUR METER RECORDS “0” USAGE FOR THE QUARTER YOU CAN STILL EXPECT TO BE BILLED THE FLAT RATE CHARGES OF $240.00 FOR THE COMBINED WATER AND SEWER SERVICE.

ALTHOUGH WE DO NOT CHARGE ADDITIONAL SEWER CHARGES, IF YOU ARE WATERING OUTSIDE YOU WILL BE CHARGED FOR THE ADDITIONAL WATER USAGE. WE WOULD RECOMMEND WHEN POSSIBLE, WATERING BY WATERING CAN INSTEAD OF HOSE AS A COST/ WATER SAVING MEASURE, OR USAGE OF A RAIN BARREL FOR WATER COLLECTION AND OUTSIDE WATERING IS ALWAYS A GOOD IDEA.

THE AUTHORITY RECOMMENDS THAT HOMEOWNERS USE THE SHUT OFF VALVE LOCATED INSIDE OF THE HOME OR CRAWL SPACE TO TURN OFF WATER FOR AN EXTENDED PERIOD OF TIME.

AS A PUBLIC WATER AND SEWER SUPPLIER, THE AUTHORITY IS “GOODS AND SERVICE” THAT TRANSFER WITH YOUR PROPERTY. UNLIKE ELECTRIC OR CABLE SERVICE, IT IS THE RESPONSIBILITY OR THE ABSTRACTOR/ TITLE COMPANY/ ATTORNEY TO CONTACT OUR OFFICE. WE WILL SCHEDULE A FINAL READING AND A FINAL BILL WILL BE PROVIDED FOR COLLECTION AT SETTLEMENT AND WILL BE SENT TO US DIRECTLY.
WE DO HOWEVER REQUIRE A SUMP PUMP INSPECTION TO BE DONE PRIOR TO TRANSFER. IT IS ALWAYS A GOOD IDEA WHEN PREPARING TO LIST YOUR HOME TO CONTACT OUR OFFICE TO BE SURE THAT THE INSPECTION AT YOUR HOME IS CURRENT. IT IS ILLEGAL FOR SUMP PUMPS TO BE EMPTYING INTO THE SEWER SYSTEM AND MUST BE VENTED OUTSIDE OF THE HOME

YOU CAN SEND A CHECK OR MONEY ORDER BY MAIL.
WE ALSO AUTOMATIC BILL PAY VIA DIRECT DEBIT FROM YOUR CHECKING ACCOUNT ON THE BILLING DUE DATE OR ONE BUSINESS DAY PRIOR.
IF YOU ARE INTERESTED IN ENROLLING IN AUTO DEBIT, CLICK HERE FOR THE FORM.
WITH THE CREATION OF THIS WEBSITE, WE NOW OFFER THE CONVENIENCE OF ON-LINE PAYMENTS.

ONLINE CREDIT CARD PAYMENTS WILL HAVE A 3.95% PROCESSING FEE

THE RED LIGHT ATTACHED TO THE CONTROL PANEL OF YOU UNIT SIGNIFIES A MALFUNCTION WHEN LIT. IF YOU SEE A LIGHT ON YOUR GRINDER IMMEDIATELY NOTIFY THE AUTHORITY SERVICE DEPARTMENT AT 7147-259-9998 X 1, AND LEAVE A MESSAGE INCLUDING YOUR NAME, ADDRESS, AND CONTACT PHONE. A SERVICE TECH WILL BE DISPATCHED TO CHECK YOUR SYSTEM. DO NOT ATTEMPT TO OPEN THE CONTROL PANEL YOURSELF
OCCASIONALLY AN ALARM LIGHT MAY MALFUNCTION OR BURNOUT. HOWEVER, AT THE FIRST SIGN OF ANY DRAINAGE PROBLEMS INSIDE OF THE HOME THE AUTHORITY SHOULD ALWAYS BE YOUR FIRST CALL FOR SERVICE PROBLEMS.

THE SEWER GRINDER PUMP AND PANEL IS A NECESSARY EVIL. BECAUSE WE MUST BE ABLE TO HAVE UNINHIBITED ACCESS TO PROVIDE SERVICE WHEN NEEDED. THE TANK AND LID MAY NOT BE COVERED WITH DIRT, ROCKS, OR DECORATIVE ITEMS AND PLANTINGS MUST NOT BE DIRECTLY IN FRONT OF THE UNITS.